Please view the common questions that we are asked about our E-Learning courses.


Common Questions ...

Q1. Why should you do Food Hygiene Training in this format?

Q2. Is this type of Food Hygiene Certificate acceptable by auditing bodies?

Q3. I am not used to CD ROM / ONLINE Food Hygiene Training. Will I find this Food Hygiene Training E Learning hard to use?

Q4. How do I obtain my Food Hygiene Certificate once I have finished the course?

Q5. I have a BRC / EFSIS audit coming up, how do I contact QFT to start my Food Hygiene course quickly?

Q6. How long will my Food Hygiene certificate last?

Q7. When will I have to retake my Food Hygiene Training?

Q8. Who will sign my Food Hygiene Certificate?


Delivery Questions ...

Q9. Will the CD Version food hygiene training work on a MAC PC?

Q10. What are the minimum system requirements?

Q11. Why does my PC say session in progress?

Q12. Why can't I proceed/launch the next lesson?

Q13. How long will my CD take to be delivered?

Q14. I have not received an e-mail with my login details?




Common Question Answers...

Q1. Why should you do Food Hygiene Training in this format?
A1. The Food Hygiene basic training is accessible from any venue, at anytime. It is the simplest most effective way to achieve compliance.


Q2. Is this type of Food Hygiene Certificate acceptable by auditing bodies?
A2. The Food Hygiene basic training is accessible from any venue, at anytime. It is the simplest most effective way to achieve compliance.


Q3. I am not used to CD ROM / ONLINE Food Hygiene Training. Will I find this Food Hygiene Training E Learning hard to use?
A3. No, this elearning Food Hygiene Training course is simple, enjoyable and quick. You do not need any previous computer experience.


Q4. Is this type of Food Hygiene Certificate acceptable by auditing bodies?
A4. When you have completed all four lessons and have viewed the final summary page at the end of each lesson on the Food Hygiene CD ROM or ONLINE, the option to print your certificate will become available for you to print instantly on your PC. If you are using the CD ROM your certificate will be available in the 'manage users' area under the 'view trainees button', you should click on the students username which will then show their details. If you are using the Online version you will find the certificate in the courseware area, the text will be green when you can print the certificate. You should click the date to load your certificate. If you would like to remove the header and footer for your certificate you should go to 'File' > 'Page Setup', and then delete the text in the header and footer area.


Q5. I have a BRC / EFSIS audit coming up, how do I contact QFT to start my Food Hygiene course quickly?
A5. Simply buy on-line, telephone or complete the contact form and we will enable you to begin your Food Hygiene Training straight away.


Q6. How long will my Food Hygiene certificate last?
A6. Your Food Hygiene certificate will not expire. However, it is recommended you take a food hygiene refresher every three years.


Q7. When will I have to retake my Food Hygiene Training?
A7. It is recommended that you retake or refresh you Food Hygiene Training every 3 years.


Q8. Who will sign my Food Hygiene Certificate?
A8. A witness, colleague, supervisor, manager or friend can sign the Food Hygiene certificate. This signature is an invigulator signature. The signature is to validate the food hygiene certificate and is to confirm that the name on the certificate is the person that took the food hygiene course.



Delivery Answers...

Q9. Will the CD Version food hygiene training work on a MAC PC?
A9. No, the CD version Food Hygiene Training will only work on Windows 98 or above.


Q10. What are the minimum system requirements?
A10. It is recommended that the computer used for QFT e Learning is running at least: WINDOWS 98, INTERNET EXPLORER has 64mb RAM, a CDROM, SPEAKERS, PRINTER TO PRINT CERTIFICATE, 800 x 600 Minimum Screen Resolution. You will need to be logged in as an administrator in the first instance for the CD ROM only. You do not need Internet Access for the CD version. Please pass this test for the online version: http://www.skillpad.com/QFTNET/SysReq3.0/BrowserInfo.htm


Q11. Why can't I proceed/launch the next lesson?
A11. If you have logged out of your course and then tried to login again and the 'session in progress' pages appears, you will have a popup blocker installed. This can be in the form of a Google toolbar, Yahoo Toolbar or MSN toolbar. Alternatively Internet Explorer may have the popup blocker turned on. You will need to remove all popup blockers. Once this is done you should delete your cookies ('Internet tools' then 'Internet options'). You should now contact QFT who will then close your session allowing you to progress further.


Q12. Why can't I proceed/launch the next lesson?
A12. If you have completed the previous lesson and not viewed the final summary page for that lesson the programme will not allow you to launch the next lesson. Sometimes the lesson says it is complete, however if it says the lesson is complete and will not allow you to launch the next lesson you have not viewed the final summary page. To solve this issue you should simply retake the lesson making sure you view the final summary page.

If the above does not work, you may have the wrong flash player installed. You will need to install the latest version of Flash from their Website www.macromedia.com.

If you are still encountering issues please contact us direct on 01482 861040 and we will guide you over the telephone.

Q13. How long will my CD take to be delivered?
A13. Your Food Hygiene Training CD will be posted Monday to Friday and is posted 1st Class Royal Mail. If you fail to receive your CD with 8 working days please contact us and will post another CD to you.

Q14. I have not received an e-mail with my login details?
A14. Our office is open Monday to Thursday 9am - 5pm and Friday 9am to 4pm, we will only reply and process all orders during these times. We usually respond with an email within one working day once you have placed your order for the online course. If you have not received an email from elearning@qft.co.uk please check you spam settings and / or junk email box, quite often emails received are automatically placed here by your PC. If you still cannot find your email from us, please ring or send an email to QFT.

We hope you enjoy our Food Hygiene Training.